Refund policy

❗️Important Note: Below outlines our shipping and return information for stickers, accessories, and t-shirts. Please note that there are policy differences between each product category. Sticker-only orders have a specific shipping and return policy. If your order contains accessories, please refer to the "Keychains and Pins" policies. If you are ordering a t-shirt, please note that t-shirts have a special fulfillment process that is handled by a 3rd party. T-shirts will always be processed and shipped separately from the rest of your order. Refer to the "Tee Shirt Shipping and Returns" policies below for more information. 

✨ Sticker Shipping and Return/Refund Policy

 ❗Shipping details below are for orders only including stickers. If you are purchasing our accessories, please see our Keychains/Pins Shipping Details below. If you are purchasing t-shirts, please see our T-Shirt Shipping Details below. 

Sticker Shipping Method

At Charismo, orders only containing stickers are shipped via USPS First-Class Mail Letter, utilizing a stamp method. This is the best method in order to provide low-cost shipping on sticker orders. Please note that this method does not include tracking.

Processing & Shipping Time for Stickers 

We strive to process and ship your sticker orders promptly. Orders are typically processed within 2-3 business days. However, during high-demand periods, processing times may be extended, and we appreciate your patience.

Once your order has been processed and shipped, the estimated delivery time within the United States is typically 2-5 business days. Please keep in mind that this timeframe is an estimate and may vary due to postal service delays or other unforeseen circumstances.

Tracking for Sticker Orders

Please be aware that our current shipping method for sticker orders, USPS First-Class Mail Letter with a stamp, does not include tracking information. If you require tracking for your order, please contact us before placing your order, and we can arrange an alternative shipping method for an additional cost.

Sticker Return/Refund Policy

We typically do not offer returns/refunds for our stickers, however in the event that you receive stickers with quality issues or defects, we offer a quality-assurance replacement policy. If you encounter any problems with your order, please contact us within 15 days of your purchase date. We will send you a replacement for any stickers with quality-related issues at no additional charge or shipping fees. There is no need to return your original order. Please see our Sticker Quality Replacement Policy below for more information. 

Sticker Quality Replacement Policy

We are unable to accept returns or issue refunds for our stickers. However, we stand behind the quality of our products. If you receive stickers with quality issues or defects, we offer replacement at no additional charge or shipping fees within 15 days of your purchase date. The best part is, you do not need to return your original order!

This replacement policy is valid within 15 days of your original purchase date, considering potential delays in shipping and delivery times. 

The policy covers quality-related issues, such as defects caused by workmanship or materials. Please note that our policy does not cover damage caused by misuse or dissatisfaction with your order selection. Please read the product descriptions for important details about sticker quality and care. Additionally, keep in mind that colors displayed in product images may slightly vary due to differences in color display across various devices.

How to Request a Replacement or Report Issues

If you encounter any issues, have questions, or wish to request a replacement, please don't hesitate to contact me at charismodesign@gmail.com.  When reporting issues, please attach relevant photos or information and allow up to 24 hours to receive a response. I will do my absolute best to resolve any issues and provide the best experience! 

 

✨Keychains & Pins Shipping and Return/Refund Policy

❗Shipping details for orders including accessories such as keychains and/or pin back buttons. If you are only grabbing stickers, please refer to our Sticker Shipping Details above! If you are ordering a t-shirt, please refer to our Tee Shirt Shipping Details below. 

Accessories Shipping Method

Any orders containing accessories such as keychains and pins are shipped via USPS Ground Advantage. This method includes tracking. You should receive a shipping confirmation along with your tracking number once your order has shipped! 

Processing and Shipping Time for Accessories 

We strive to process and ship your sticker orders promptly. Orders are typically processed within 2-3 business days. However, during high-demand periods, processing times may be extended, and we appreciate your patience.

Once your order has been processed and shipped, the estimated delivery time within the United States is typically 3-4 business days. Please keep in mind that this timeframe is an estimate and may vary due to postal service delays or other unforeseen circumstances. You can always track your order using your tracking number on USPS. 

 

Tracking Your Order

Any orders including accessories such as keychains or pins comes with tracking. You should receive a tracking number in an email confirmation once your order has been shipped. If you do not receive a tracking number, please contact me at charismodesign@gmail.com.

Accessories Returns/Refunds Policy

If your accessories come damaged, you may be eligible for a refund. We will refund you specifically for the damaged products in your order. You will not have to return the damaged products! 

This refund policy is only valid within 7 days from the order delivery date.
You must provide proof with photos and/or videos of your product damage and contact us at charismodesign@gmail.com within 7 days of your delivery date.  

Please note that our policy does not cover damage caused by use or dissatisfaction with your order selection.  Please read the product descriptions for important details about sticker quality and care. Additionally, keep in mind that colors displayed in product images may slightly vary due to differences in color display across various devices.

How to Request a Refund or Report Issues

If you encounter any issues, have questions, or wish to request a refund, please don't hesitate to contact me at  charismodesign@gmail.com. When reporting issues, please attach relevant photos or information and allow up to 24 hours to receive a response. I will do my absolute best to resolve any issues and provide the best experience! 

 

✨ T-Shirt Shipping and Return/Refund Policy

❗️Shipping details for orders including shirts. If you are only grabbing stickers and accessories, please refer to the details outlined above!

T-Shirt Fulfillment and Shipping Process

T-shirts are fulfilled and shipped by a 3rd party, Apliiq Print-on-Demand. T-shirts will always be shipped separate from the rest of your order, and will take longer to process and fulfill. T-shirts are always shipped via USPS and does include tracking. 

Processing and Shipping Time

 T-shirts are fufilled by.a 3rd party and made to order. Because of this, processing and fulfillment may take up to 2 weeks. However, during high-demand periods, processing times may be extended, and we appreciate your patience. Once your order has been fulfilled, you will receive an email with your USPS tracking number.

Typically, shipping takes anywhere from 3-5 business days. Please keep in mind that this timeframe is an estimate and may vary due to postal service delays or other unforeseen circumstances. You can always track your order using your tracking number on USPS. 

Tracking for T-Shirt Orders

All T-shirt orders comes with tracking. The tracking number will be emailed to you separately. Please note that if you also ordered accessories, you will receive two different tracking numbers, one being specifically for t-shirts. 

T-Shirt Returns/Refunds Policy

Because T-shirts are custom and made-to-order, we cannot offer returns/refunds for T-shirts specifically. However, if you have quality-issues with your product such as defects, please contact me at charismodesign@gmail.com. All reported issues will be handled on a case-by-case basis. We may be able to compensate you. Rest assured we will do our best to make it right. 

This  policy is only valid within 7 days from the order delivery date.
You must provide proof with photos and/or videos of your product damage and contact us at charismodesign@gmail.com within 7 days of your delivery date. 

Please note that compensation will only be available for quality-issues only. Our policy does not cover damage caused by use or dissatisfaction with your order selection.  Please read the product descriptions for important details about sticker quality and care. Additionally, keep in mind that colors displayed in product images may slightly vary due to differences in color display across various devices.

How To Report Issues 

If you encounter any issues or have questions, please don't hesitate to contact me at  charismodesign@gmail.com. When reporting issues, please attach relevant photos or information and allow up to 24 hours to receive a response. I will do my absolute best to resolve any issues and provide the best experience!